RETURN & REFUND

We want you to love your purchase! If you are not 100% satisfied with the items you received, we have made our return and exchange process as simple as possible.

How to Initiate Your Return/Exchange:

  1. Request Authorization: Contact our After-Sales Customer Service team at coltonjackperez6606@hotmail.com. Please state your order number and the reason for your request to obtain return/exchange authorization in accordance with our policy.

  2. Pack Your Items: Place the item(s) securely in their original packaging and seal the parcel properly. Once packed, please email us with your return/exchange tracking details (see instructions below).

  3. Ship the Package: Send the package back to us using your preferred postal service.

📌 Note: We strongly recommend using a trackable shipping service and purchasing shipping insurance. COUTURIEVE is not responsible for any items lost or damaged in transit.

  1. Processing Time: Returns and exchanges will be processed within 7 business days upon receipt and inspection of your package.

Important Eligibility Notes:

  • To ensure a smooth process, please note that we only accept returns or exchanges for items that are damaged upon arrival, defective, or incorrectly delivered.

  • Items must be returned in their original, unworn, and unwashed condition, with all tags attached.